Customer Care Professional

Job description

Are you communicative, customer-focused and empathetic? Are you also looking for a challenging Customer Care role with social value? And do you speak French fluently? Then the role of Customer Care Professional at MediPortal may be for you!

You join a fast-growing Belgian company in the medical sector, recently nominated for Deloitte’s Fast 50 of the fastest-growing IT companies in the country. You will be part of a specialised team in close contact with doctors and other medical institutions. A full salary package (including a car), a generous number of leave days, a focus on work-life balance and personal growth are guaranteed! In addition to a full-time position, a 4/5 schedule is also possible.

As a Customer Care Professional, you are the central point of contact for our customers:

• You answer doctors’ questions about how our software platform works.
• You always communicate smoothly and efficiently and refer to our extensive knowledge base.
• You know better than anyone how to set priorities: answering incoming calls comes first, but you certainly don’t lose sight of the registration and administrative tasks that follow!
• You regularly consult with your team about frequently asked questions or customer concerns, so that you can anticipate them in the future and feed back to the development team.
• Together with your team, you are happy to become the professional face of the company and build strong, lasting relationships with customers and care providers.
• You have a healthy interest in IT.

Job-related skills

• Providing technical follow-up of the products and their development at the customer
• Organising and monitoring team interventions and customer support
• Determining technical solutions and recommendations and communicating them to customers
• Building a customer or prospect database
• Providing training on the company’s products
• Guiding teams and customers
• Analysing the customer’s technical problems and requirements
• Escalating complex technical problems to specialists (studies, research, maintenance, etc.)
• Updating databases of past questions, answers, knowledge and technical solutions

Personal skills

• Customer focus
• Independence
• Creativity
• Planning and organising
• Digital thinking
• Responsibility
• Teamwork

What we offer

• A competitive gross salary, supplemented by a company car, charging card, net expense allowance, group insurance, hospitalisation insurance, a mobile phone and subscription, a laptop, meal vouchers and eco vouchers.
• Flexible working hours
• Possibility to work from home (2 days)
• 30 days of leave with a 38-hour contract.